Terms & Conditions

Last updated: 28.12.2025

These terms and conditions apply to all services provided by Charlotte Ashley Fitness, including online coaching, in-person personal training, and any related support.

By enquiring, applying, or working with Charlotte Ashley Fitness, you agree to these terms.

Services

Charlotte Ashley Fitness provides:

online coaching services (THRV)
in-person personal training sessions
fitness, movement, and lifestyle guidance

All services are delivered in good faith and tailored to the individual, but results cannot be guaranteed.

Coaching relationship

Coaching is a collaborative process.
Clients are responsible for:

engaging with the guidance provided
communicating openly and honestly
taking responsibility for their actions and decisions

Charlotte Ashley Fitness does not provide therapy, counselling, or medical advice.

Health & responsibility

By engaging in coaching or personal training, you confirm that:

you are physically able to take part in exercise
you will disclose any relevant medical conditions or injuries
you accept responsibility for your own health and wellbeing

If in doubt, you should seek medical clearance before starting.

In-person personal training

In-person sessions currently take place at a commercial gym facility.

Clients are expected to:

arrive on time
wear appropriate clothing and footwear
follow gym rules and safety guidance

Charlotte Ashley Fitness is not responsible for gym facilities, equipment maintenance, or third-party policies.

Online coaching

Online coaching is delivered remotely via digital platforms.

Clients are responsible for:

accessing the required technology
checking messages and updates
engaging with the programme as agreed

Support is provided within agreed boundaries and timeframes.

Payments & cancellations

Payment terms, session frequency, and cancellation policies will be explained clearly before coaching begins.

Missed sessions or late cancellations may not be refundable.

Communication boundaries

Charlotte Ashley Fitness aims to provide supportive, focused coaching.

This service does not include:

crisis support
emergency medical advice
unlimited or on-demand communication

Response times and communication channels will be outlined once coaching begins.

Confidentiality

All personal information shared during coaching is treated as confidential and handled in line with the Privacy Policy.

Limitation of liability

Charlotte Ashley Fitness is not liable for:

injuries sustained during or after training
loss or damage outside reasonable control
outcomes resulting from failure to follow guidance

Clients participate at their own risk.

Changes to services or terms

Services and terms may be updated at any time.
The most recent version will always be available on this website.

Contact

If you have any questions about these terms, please get in touch via the enquiry form on this website.